Frequently Asked Questions

Everything you need to know about Everyday AI Coach

What is Everyday AI Coach?

Everyday AI Coach is a simple app that helps older adults and non-technical people use AI for everyday tasks like writing emails, planning meals, understanding medicine, identifying plants and birds, and much more. No tech experience needed.

How do credits work?

Credits are like tokens you buy and use at your own pace. Each time you tap a button and get an answer, it uses 1 credit. Photo features use 2 credits. Credits last 90 days from the date of purchase. When you run out, simply buy more.

What is the Bring Your Own Key option?

If you already have an account with Anthropic (Claude AI) or OpenAI (ChatGPT), you can enter your own API key for a one-time fee of $4.99. After that, you pay your AI provider directly and have no daily limits. This is a great option for tech-savvy users or family members setting up the app.

Can a family member set up the app for me?

Yes! The app has a Family Setup Mode protected by a 4-digit PIN. A family member can set the PIN, then use it to add custom buttons, hide buttons you don't need, and organize the app to work perfectly for you. Once set up, you just tap the buttons you need.

Is my information private?

Yes. We do not sell your data, we do not store your questions or photos on our servers, and we do not require an account or email address. Your saved answers stay on your device only. See our full Privacy Policy for details.

Can the app replace my doctor or pharmacist?

No. This app is for general information only. It is not a medical service and does not replace professional medical advice. Always follow your doctor's exact instructions. When the app explains your medicine, it always reminds you to consult your doctor or pharmacist for any questions.

How do I use the camera feature?

Camera features are available with Premium credit packs. When you tap a button like Identify a Plant or Understand My Medicine, you will see a Photo option. Tap it, take a clear photo in good lighting, and the AI will analyze what it sees. Photos use 2 credits each.

What if I think something is a scam?

Use the Explain This Letter button. Type or paste the suspicious message and the app will analyze it for red flags and scam signs. It always reminds you never to give out your Social Security number, Medicare number, or bank information based on any letter or call. When in doubt, call the organization directly using a number from their official website.

How do I get a refund?

All purchases are handled by Apple. To request a refund, go to reportaproblem.apple.com and sign in with your Apple ID. Apple handles all refund requests directly.

How do I contact support?

Email us at support@everydayaicoach.app and we will get back to you within 24 hours. You can also tap Contact Support inside the app under Settings.